Last Updated: May 21, 2025

At Flogenie.com (“Flogenie,” “we,” “us,” or “our”), we strive to deliver high-quality AI agents and workflow automation templates to empower entrepreneurs, indie hackers, and startup founders. Our Refund & Return Policy outlines the conditions under which refunds may be issued for our digital products and subscriptions. As our products are digital and non-tangible, we have specific guidelines to ensure fairness and transparency. Please read this policy carefully before making a purchase.

1. Refunds for Digital Products

Due to the nature of digital products, such as downloadable AI agents and workflow automation templates, refunds are generally non-applicable once the product has been accessed or downloaded. However, we offer refunds under specific circumstances outlined below to ensure customer satisfaction.

Eligible Refund Scenarios

Refunds may be considered for the following reasons:

• Technical Issues: The product fails to function as described due to a verifiable technical issue on our end (e.g., corrupted file, inaccessible template) that we cannot resolve within a reasonable timeframe.
• Duplicate Charges: You were charged multiple times for the same product or subscription due to an error.
• Incorrect Purchase: You accidentally purchased the wrong product, provided you have not accessed or downloaded it.
• Subscription Billing Errors: You were charged for a subscription renewal after canceling within the allowed timeframe.

Non-Refundable Items

The following are non-refundable under any circumstances:

• Downloaded or Accessed Products: Any AI agent or workflow template that has been downloaded, accessed, or integrated into your systems.
• Subscription Fees After Trial: Subscription fees for periods after a free trial or promotional period, unless there is a billing error.
• Customized Products: Any bespoke or customized AI agents or templates created specifically for you.
• Promotional or Discounted Items: Products purchased during sales or with promotional codes, unless a technical issue or billing error applies.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The request must be submitted within 3 days from the date of purchase or subscription renewal.
• You must provide clear evidence of the issue (e.g., screenshots, error messages, or transaction details).
• For technical issues, you must allow our support team a reasonable opportunity to resolve the problem before requesting a refund.
• The product must not have been downloaded, accessed, or used in any way, unless the refund request is due to a technical issue or billing error.

3. Time Window for Refund Requests

Refund requests must be submitted within 3 days of the purchase or subscription charge date. Requests submitted after this period will not be considered, except in cases of verifiable billing errors (e.g., duplicate charges).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at flogenie2025@gmail.com
2. Provide Details: Include your order number, the product or subscription name, and a clear description of the issue (e.g., technical problem, duplicate charge).
3. Submit Evidence: Attach relevant proof, such as screenshots of error messages, transaction receipts, or other documentation.
4. Await Review: Our team will review your request within 5 business days and may contact you for additional information or troubleshooting.
5. Resolution: If approved, refunds will be processed to the original payment method within 10 business days. You will receive confirmation once the refund is complete.

Please note that incomplete requests or those lacking sufficient evidence may be delayed or denied.

5. No Physical Returns

As Flogenie.com provides digital products (AI agents and workflow automation templates), there are no physical returns. All products are delivered electronically, and access is granted instantly upon purchase or subscription activation.

6. Contact Us

If you have questions about this Refund & Return Policy or need assistance with a refund request, please contact us:

Email: flogenie2025@gmail.com
Mailing Address:
Plot No 18, CK Moorthy Nagar
Vadalur
Cuddalore District
Tamilnadu
India
607303

Our support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM IST. We aim to respond to all inquiries within 48 hours.

Thank you for choosing Flogenie.com. We value your trust and are committed to providing high-quality digital tools to support your entrepreneurial journey.